Media Consultant/Technology Trainer

• Provided instruction by producing and editing 14 promotional and training videos for Direct Track (DTX), an affiliate marketing and platform tracking software, to assist clients with learning about and implementing the product.
• Increased Help Page views to an average of 40-60 per month through offering detailed instructional videos, which in turn reduced time and expense of Help Desk efforts.
• Cultivated strong customer relationships by taking time to fully understand customer needs and providing practical guidance and solutions for goal accomplishment.
• Recognized by the General Manager as one of the first recipients of the Drop Award for excellence in producing and editing DTX videos.
• Maximized revenue potential for the company by effectively managing multiple projects through balancing prioritization with exceeding customer expectations.
• Provided multi-media/video data cross-functionally to the Marketing department to assist with key organizational changes including the new software release for the DTX platform.
• Assisted clients in API integration and affiliate marketing to create more flexibility within their business/ software, resulting in the ability to generate more reports and create additional efficiencies.
• Created the 7th most popular (out of 281) Help Page answer for client assistance via video training (Creative Management video).

Digital River Pittsburgh, PA. April 2012 – March 2013 (1 year)

Video Samples:

 

• Direct Track X Promotion (direct link)
• Training Video Library